QAWIN7ENT - Supporting Windows 7 Desktops in the Enterprise
Duration	5 Days (£1,500) (customisation)
Availability	Retrieving... (Click to check course price and availability)

Course Description

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

This course is intended for Windows 7 desktop support technicians who support users in all aspects of Windows 7 at the tier 1 & 2 helpdesk levels. This will help resolve problems on Windows 7 computers from hardware failure and installations issues to more advance scenarios using Virtual Private Networking and data security technologies in Windows 7. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Pre-requisites

TCP/IP Troubleshooting skill

Experience working in a domain environment

Experience using desktop and command-line troubleshooting tools

Experience installing and troubleshooting desktop application problems

Experience configuring registry and group policy settings

Objectives

On completion of this course the student will be able to:

• Perform OS Installation Troubleshooting
• Identify and Resolve Desktop Application Installation and Running Issues
• Troubleshoot Hardware on Windows 7
• Identify the Cause of and Resolve Networking Issues
• Support Mobile Users
• Manage and Maintain Systems That Run Windows 7
• Identify the Cause of and Resolve Security Issues
• Utilise command line tools for all of the above

Customisation

For on-site courses (i.e. at your premises), we are more than happy to tailor the course agenda to suit your exact requirements. In many cases, we are able to build your in-house standards and naming conventions into the delivered course.

Course Details