IC04 - Influencing and Persuasion
Duration	1 Day (customisation)
Availability	Retrieving... (Click to check course price and availability)

Course Description

The ability to effectively influence others where you do not have authority is a crucial skill for all people at all levels within organisations; this may be with colleagues, peers, line managers, suppliers and customers. This workshop covers the key skills required to achieve a positive outcome where possible, and also how to build a stronger, ongoing relationship with the people your are trying to influencing.

Pre-requisites

None.

Objectives

On completion of this course the student will be able to:

• Set clear objectives around the desired outcomes
• Thoroughly prepare in advance for the discussion
• Use a range of interpersonal skills to build rapport with colleagues etc
• Recognise different personality types and understand the approach to take
• Avoid making costly mistakes that could lead to a negative outcome
• Employ consultative questioning techniques to gain understanding of the persons concerns
• Use the influencing process to win commitment

Customisation

For on-site courses (i.e. at your premises), we are more than happy to tailor the course agenda to suit your exact requirements. In many cases, we are able to build your in-house standards and naming conventions into the delivered course.

Course Details